FREE SHIPPING to: 

  • UK
  • USA
  • EUROPE
  • AUSTRALIA
  • INTERNATIONAL

  • How much does Shipping cost?

    We deliver standard shipping to all countries stated above for FREE. Please note this service is not tracked so we do not provide tracking numbers with your orders.

    How long does shipping generally take?

    • Standard shipping to the UK takes between 5-15 business days. No tracking numbers are supplied for the standard shipping.
    • Standard shipping in Europe generally takes up to 20 business days. No tracking numbers are supplied for the standard shipping.
    • Standard shipping in United States generally takes 5-15  business days. No tracking numbers are supplied for the standard shipping option
    • Standard shipping in Canada generally takes up to 20 business days. No tracking numbers are supplied for the standard shipping option
    • Standard shipping in Australia and New Zealand generally takes 5-15  business days

     

     Please note: 

    • Your order will be shipped from Australia within 24 hours after your full payment has been received.
    • International shipping requires more complicated shipping procedures. Delivery times are an estimate only. It might take a longer time for your order to arrive at your postal address. We will NOT be responsible for any delay during delivery including but not limited to customs postage checking, strike, force majeure etc or if you have stated the incorrect postal address.
    • As a buyer, it is your duty to pay the tax when you make an order from abroad. Our price does not include taxes, VAT, or other hidden charges.
    • We cannot track your package if you do not pay the additional postage costs for Pack and Track (International customers) or Express Post (Australian customers only).

     

    Our returns policy:

    If you change your mind after the order has been placed: 

     If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:

    -in saleable condition;

    -unused with all original packaging;

    -returned to us with any gift or bonus received with the merchandise (if applicable);

     

    The Tea Detox, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.

    Please choose carefully when purchasing our products as we are not able to refund purchases (for change of mind) . 

     

    If you provided the wrong shipping address

    Change of Address’s must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to hello@teadetox.com

     

    Consumer guarantees

     If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the item within a reasonable time.

    The Tea Detox will require satisfactory proof of purchase before providing a remedy 

     

    Return tender

     Refunds will be given using Paypal

    If the order was returned due to an incorrect address or the package was unclaimed, The Tea Detox has the right to charge for the product to be re-shipped.

    You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

    If you have questions about shipping please send us an email (hello@teadetox.co.uk) and one of our team will get back to you as soon as we can, or use the Live Chat on this website.